如今，很多人都希望进入外企工作。但是，外企面试却是拦路虎，吓倒了不少人。
今天，我们就来看看：
外企面试有哪些技巧和策略？
如果被面试官要求做“一分钟自我介绍”，你应该重点讲什么？
在本文末，我们还给大家准备一分钟英文自我介绍范文，希望对大家有用。
一般来说，不管什么面试外企客服面试技巧，面试官想要知道的信息，不外乎以下三条：
Tell me about yourself as a professional.
你是怎样的职场人？
What do you think is important for the job?
你认为工作中什么东西是重要的
How are you going to fit in with the company and provide value?
你会如何融入公司、为公司创造价值？
因此，在面试中，你需要做的，就是用自然但聪明的方式，有的放矢地推销自己。
那么，一分钟自我介绍，需要遵循哪些步骤呢？
01
Greet the interviewers
和面试官打招呼
简单来说，面试就是一种社交互动。
所以，如果连基本的礼仪都不具备，那么面试肯定是要阴沟里翻船的。
所以，面试一开始，一定要和面试官打招呼，介绍下你的基本信息，建立良好的互动。
For a start, the candidate requires to smile and greet all the interviewers sitting on the panel and say “Hello”, “Good Morning” or any othergreeting. Moreover, the place doesn’t include a whole address. Therefore, acandidate should keep their starting stage clean and precise.
用“你好”、“早上好”或其他问候语和面试官打招呼。但介绍地址时应只介绍省份和地区，不必过于详细。整个开场越简练精确，越好。
02
Describe educational qualification
介绍教育背景
一般来说，简单介绍过个人背景之后，就是谈谈你的教育情况了。
对于应届毕业生来说，因为没有工作经验，可以多讲一些教育背景。主要集中在本科或者研究生教育，可以谈谈你所学专业、研究方向、学校成绩。
谈教育背景同样需要简洁明了，不要总是喋喋不休地介绍学术成就。
Explanation about educational qualification requires a precise and crisp manner. There should be a certain way of talking regarding educational qualification because the candidate can’t go on and on about their achievements in academics.
如果是非应届毕业生，那么教育背景不必过分阐释，一笔带过即可。重点放在下面的工作介绍中，突出社会经验。
03
Mention about previous project
介绍以往的工作项目
过往工作介绍，可以说是重头戏了。
一般到了这时，HR才会真正竖着耳朵听你讲故事。
HR会根据你过往的行事风格、成就来判断你是否能胜任，或者与公司文化和理念相符。
而说到工作介绍，这里就不得不提STAR策略。
所谓STAR，它其实是Situation, Task, Action, Result的缩写。
Situation:Describe the context within which you performed a job or faced a challenge atwork.
情境：描述你做某件工作或迎接某项挑战时所发生的背景情境。
For example, perhaps you were working on a group project, or youhad a conflict with a coworker. This situation can be from a work experience, avolunteer position, or any other relevant event. Be as specific as possible.
例如，也许你正在开展一个小组项目，或与同事发生冲突。背景情况可能出自某种工作经历，也可能是某段志愿经历。总之要尽可能具体。
Task:Next, describe yourresponsibility in that situation.
任务：描述你在这个情境中所承担的责任。
Perhaps you had to help your group complete a project under atight deadline, resolve a conflict with a coworker, or hit a salestarget.
比如，你需要在时间很紧的情况下，完成一个项目。或者解决和同事之间的纠纷，或者完成某项销售业绩。
Action:You then describehow you completed the task or endeavored to meet the challenge.
行动：描述你采取了什么行动，来完成任务或搞定挑战的。
Focus on whatyou did, rather than what your team, boss, or coworker did. (Tip: Instead ofsaying "We did xyx," say "Ididxyz.")
注意，千万要突出你做了什么，而不是你们团队做了什么。
Result:Finally, explainthe outcomes or results generated by the action taken.
结果：描述行动所取得的效果。
You might emphasize whatyou accomplished, or what you learned.
侧重描述你的成绩，或者学到了什么。
上面的解释有点抽象，下面来看下，如何将STAR策略运用到面试中。
问题1“Describe a situation when you had to deliver excellentcustomer service following a complaint”
讲讲接到客户投诉后，你是如何做客服工作的？
示范回答：
•Situation: “A customer rang up complaining thatthey’d waited more than two weeks for a reply from our sales team regarding aproduct query.”
•Task: “I needed to address the client’s immediatequery and find out what went wrong in the normal process.”
•Action: “I apologized, got the details and passedthem to our head salesperson, who contacted the client within the hour. Iinvestigated why the query hadn’t been answered. I discovered that it was acombination of a wrong mobile number and a generic email address that wasn’tbeing checked. I let the client know and we offered a goodwill discount on hernext order.”
•Result: “The client not only continued to order fromus but posted a positive customer service tweet.”
问题 2:Tell me about a time you had to complete a task under a tight deadline. Describe the situation, and explain howyou handled it.
谈谈你曾经在很短时间内必须完成的一项任务。描述下相关情况，并解释你是如何处理它的。
示范回答:
While I typically like to plan my work out in stages and complete it piece by piece, I can also achieve strong work under a tight deadline.
Once at a former company, an employee left days before a big project of his was due.I was asked to take it over, with only a few days to learn about and completethe project. I created a task force, delegated work, and we all completed the assignment with a day to spare. I think I tend to thrive under tight deadlines.
问题 3:What do you do when a team memberrefuses to complete his or her portion of the work?
和你同组的同事不肯完成他分内的工作，你怎么做的？
示范回答:
When there are team conflicts orissues, I always try my best to step up as team leader if needed. I think mycommunication skills make me an effective leader and moderator. For example,once I was working on a team project, and two of the team members got into anargument, both refusing to complete their assignments.
They were both dissatisfied with their workloads, so I arranged a team meeting where were arranged the assignments for the team. This made everyone happier and more productive, and our project was a success.
04
About mentor and professional support
介绍导师和职场上受到的帮助
Most of the time during an interview thecandidate keeps explaining about themselves to the employer. That seems a quiteself-obsessed for most of the people.
在面试的大部分时间内，候选人都不断向雇主解释自己。这似乎是一种自我迷恋。
Therefore, start talking about theircompany support and the admiration he received from his mentor for the work.This kind of behavior can be refreshing for the employer.
因此，开始谈论你受到过的公司的支持以及从导师那里获得的帮助会令人耳目一新。
这也从侧面说明，之前岗位上领导对你是否信任，对你的能力是否认同，或者你有哪种进步。
05
Describe professional skills
陈述专业技能
这一部分，也是HR重点关注的内容。
在此，也给大家2个小tips。
首先，需要清楚自己最大的优势是什么。其次，要将自己的专业优势与职位描述进行匹配。
比如，下面是一则产品销售经理的招聘信息描述。
看完之后，你要有划重点的本领，弄清楚老板希望员工具有怎样的技能。
然后把这些关键技能总结在一张纸上：
Strong analytical skills.
分析能力
Can optimize the use of data andinformation to uncover customer insight.
可以优化数据和信息的使用，能够提出新的看法
Can provide strong evidence-basedanalyses that build brand equity and a differential advantage.
可以提供有力的基于证据的分析，建立品牌资产和差异化优势
Customer Focused
以客户为中心
Can develop and sustain positiverelationships to obtain customer insight.
可以发展和维持积极的关系
Strong communication skills (verbal andwritten).
较强的沟通能力（口头和书面）
Can coordinate information andrequirements with related operational departments.
可以与相关业务部门协调信息和要求
Proactive in identifying needs/issues.
主动确定需求/问题
Can employ effective solutions in atimely manner.
可以及时采用有效的解决方案。
Detailed and action oriented.
注重细节、执行力强
聪明的面试者外企客服面试技巧，都会从Job Description中发现关键能力要求，
然后反观自身背景，进行有技巧地配对，让自己和职位要求天衣无缝地搭配上。
06
About aspirations, goals and hobbies
个人抱负、目标和爱好
Nowadays, job interview has become morecomfortable and communicative. Therefore, all the candidates should be calmduring their interview sessions.
如今，求职面试氛围更为轻松，注重双向交流。因此，所有候选人在面试期间都应该保持冷静。
The only thing that candidate shouldunderstand is, how to grow from that situation. Therefore, the candidate shouldconverse about the life goal and dreams that gives him confidence in life.
你要弄清楚怎么在这种情况下更好地表达自己。因此，你可以谈谈自己的生活目标和梦想，这些让你对生活充满信心的事情。
07
Conclude with a thank you
最后感谢对方
At the end of the interview session, thecandidate should try to show his gratitude towards the employer for such greatopportunity.
在面试结束时，应聘者应该向雇主表达对这样一个机会的感激之情。
And finally, leave the room by saying thankyou with a firm handshake along with a smile.
最后，离开房间，说出谢意，并带着微笑坚定地握手。
好了，上面就是一些自我介绍技巧介绍。下面，给大家说说面试中的注意点。
首先，语言简练干净，没有人愿意听你长篇大论，还没有重点地闲扯。
然后，肢体语言积极、坚定，但不要情绪化或者表现得过于紧张。
还有，和面试官保持眼神交流，让彼此感到诚意和信任。
此外，在面试中，要避免迟到、负面言论、傲慢、服装不良等自我挖坑行为。
最后，再给大家一个完整的自我介绍例子，一起学起来吧。
My name is XXX and I am from Chennai. I amcurrently studying Finance and Economics at Hong Kong University. I was raisedin Bengalu and when I was 18 I moved to Hong Kong to take my university study.Last year I went to London to join the school's exchange program. During myexchange I went backpacking with other backpackers from all over the world toother countries across Europe. It was a fun experience. I think I have beenfortunate enough to be able to live in different parts of the world and thus beable to broaden my horizon.
我的名字是XXX，我来自XX省。我目前在香港大学攻读金融与经济学。我在XX长大，18岁时移居香港进入大学。去年我去了伦敦参加学校的交流计划。在我的交换过程中，我和其他来自世界各地的背包客一起到欧洲其他国家。这是一个有趣的经历。我觉得能够生活在世界的不同地区，从而拓宽视野是一件非常幸运的事情。
I have a strong interest in banking andfinancial services industry. The reason is I'd like to leverage mydetail-oriented mind and apply the skills and knowledge that I have attainedthroughout my degree courses. I see myself as a people-oriented andover-achiever person. I demonstrated this through working in various groupprojects with different types of people in which I had been able to performwell.
我对银行和金融服务业有浓厚的兴趣。原因是我想利用我注重细节的特点，运用我在学位课程中获得的技能和知识。我认为自己是一个关心别人的人，我对自己的要求很高。我很擅长在不同的小组中与他人合作，共同完成项目。
I would like to be part of your company tofurther develop myself in banking field and to use my capabilities to serveboth your company and your clients.
我希望成为贵公司的一员，以进一步提高自己在银行业务方面的能力，并利用我的能力为贵公司和客户提供服务。
好了，希望你下次去面试，用上这些技巧和策略。
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